The worst service ever.

Called on behalf of my sister who is a pensioner and was told i’m caller number fifty something and had to wait for 30 minutes. Waited painfully while my airtime was finishing. Just when it got to my turn to be online they hung up. I had to call again spending more than R50 waiting for them to respond to the call. My cousin lost her son in 2022. When we went to the customer care center and told them that we wanted to do change of ownership they said nothing about the insurance. Only today while checking why my cousin DSTV is blocked we told she’s been paying for an insurance that she was not even aware of. This insurance should have been paid for my cousin son funeral as we struggled with the funds for the funeral. Why does DSTV agents not trained to give such information? why fo we have to find out this way and also have to wait for an insurance agent to respond for 20 or 30 minutes? what happens to someone who doesn’t have airtime like my cousin i’m trying to help. This is ridiculous and i’m going to take this to the highest court if i’m not responded to urgently . This is why i’ll never ever renew my DSTV account. Stupid things like this are going to make DSTV to lose all their clients. How many clients have paid for this insurance and passed away and beneficiaries doesn’t knew about it and can’t afford to make a phone call just to enquire? This is day light *******!!!