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Thato T
1 reviews | Active since Feb 2019
03 Nov 2024, 13:21
The worst service ever.
I paid my account on Friday at 6:33a.m., same bank, but they then deactivate my account on Sunday.......they cannot claim that they never received it on time. It's time I look for another streaming service. When I called they after sending POP, they made me stay on the line for over 19 minutes with music, and then boom the sevice is back....but the agent never came back to advise why they cut the service. I had to hang up as I realised she will not come back to me. If you have turn around your financial plight take care of your long standing clients.....and stop the bullying.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Nov 2024, 13:56Hi Thato,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply03 Nov 2024, 13:56
Official
Hi Thato,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
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Thato T's updateReviewer Update
03 Nov 2024, 15:39After writing this message I took a nap and when I woke up , they had disconnected again. I called one more time and they asked a question, you paid on 1 November 2024 and when were you disconnected? Seriously,,, and when I asked the question what reason do they have to disconnect when you sa,you paid on 1 November, why disconnect after reconnecting when you received the POP..... I was told they could not explain it. They have reconnected once again and my family missed F1. I was on this call for 30 min and 38 secs....Why keep you???????Give me one reason????
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Thato T's update03 Nov 2024, 15:39
Reviewer Update
After writing this message I took a nap and when I woke up , they had disconnected again. I called one more time and they asked a question, you paid on 1 November 2024 and when were you disconnected? Seriously,,, and when I asked the question what reason do they have to disconnect when you sa,you paid on 1 November, why disconnect after reconnecting when you received the POP..... I was told they could not explain it. They have reconnected once again and my family missed F1. I was on this call for 30 min and 38 secs....Why keep you???????Give me one reason????