1 reviews | Active since Nov 2011
The worst service ever
<p>In about two months ago I had to pay 2200 on my dstv as I was in arrears, I payed this but I was informed that the locked payment plan has expired so I'll go on the residential payment which was explained that it will be R789 but nothing was changed I since payed 650 and on my account statement showed that I owed them R460. I since had issues with my Box office etc I kept calling in wasting my airtime as nothing was resolved. I decides to send an email via enquiries. Today an agent calls me and explains something different. But I was at ease as he said I will call you back in 10 minutes I just need to see something on your account. That was at 10.34 it is 12.41 now and no call back. I decided to go onto dstv self service to go see what's happening. Now it says I owe 5 hundered and something due tomorrow by debit order how the hell because nothing was explained no call back I payed 2200 plus 650. Nobody is calling back I'm so annoyed at this **** service that I am getting from dstv this is their incompetence that I must pay for and to top it of my debit order is setup for the 2nd of every month tomorrow there will not be money in my account and that is going to be extra cost at my bank. Is dstv not suppose to be a professional service?</p>
Dear Craig
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Dear Craig
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
After numerous attempts to get my account in order to get home and find out that my services has been suspended do you want to tell me none of the many ppl I spoke to listend to my problem how many times did they promise to escalate my matter I'm so ****ing ****ed right now it's not even funny like *** is going on with dstv not to see on their system that they ****ed up now I must suffer. My account was in arrears on the 16th of may I payed 2200 to get it up to date den I was charged pro-rata till the end of may, by the time I payed I was suppose to be off price lock,on the 5th of June I payed 650 meaning that whole 650 wasn't suppose to be in the price lock account by den because now I'm on residential so the 650 was transferred into price lock now Plz explain how the hell is my services suspended when I brought it up to date by paying 2200 because you know as well as I do if I did not pay the 2200 on the 16th my account would not have been reactivated...now because it's your fault I must suffer why the hell I'm so ****ing annoyed because I've been trying to fix this so long how much airtime did I waste I even went in to dstv for this matter
After numerous attempts to get my account in order to get home and find out that my services has been suspended do you want to tell me none of the many ppl I spoke to listend to my problem how many times did they promise to escalate my matter I'm so ****ing ****ed right now it's not even funny like *** is going on with dstv not to see on their system that they ****ed up now I must suffer. My account was in arrears on the 16th of may I payed 2200 to get it up to date den I was charged pro-rata till the end of may, by the time I payed I was suppose to be off price lock,on the 5th of June I payed 650 meaning that whole 650 wasn't suppose to be in the price lock account by den because now I'm on residential so the 650 was transferred into price lock now Plz explain how the hell is my services suspended when I brought it up to date by paying 2200 because you know as well as I do if I did not pay the 2200 on the 16th my account would not have been reactivated...now because it's your fault I must suffer why the hell I'm so ****ing annoyed because I've been trying to fix this so long how much airtime did I waste I even went in to dstv for this matter