SS
Sibongile S
1 reviews | Active since May 2018
01 Jun 2020, 11:07
The worst service ever
I am very unhappy with the service I have been receiving lately... I recently downgraded to compact and I was advised that my monthly premium is 399,upon trying to upgrade to plus on the 470 advertised I find out that I owe 100 which I shouldn't owe... Struggled the whole weekend to get an answer why. Today I'm told no my subscription is 499 do you guys make your success out of ******** people their hard earned money? Is this a habit where you leave out hidden cost when dealing with other people's money? Does the FCA know how you are treating your customers?
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
01 Jun 2020, 11:25Hi Sibongile,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply01 Jun 2020, 11:25
Official
Hi Sibongile,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
SS
Sibongile S's updateReviewer Update
01 Jun 2020, 13:24I would like the recording where I was informed that I would have to pay for the functions I'm being charged 100 for and I was just told that I can't get the recording I have to spend more money to go and find an agency in order to listen to the recording
SS
Sibongile S's update01 Jun 2020, 13:24
Reviewer Update
I would like the recording where I was informed that I would have to pay for the functions I'm being charged 100 for and I was just told that I can't get the recording I have to spend more money to go and find an agency in order to listen to the recording
SS
Sibongile S's updateReviewer Update
01 Jun 2020, 16:46So you concluded is that I paid for it I must have been advised of it... And you will not assist me in verifying this is the case... According to you I should let it go.. Do you even know how I came to find out about this 100? I asked twice when I was downgrading to make how much I'll be paying and I was told 399. I had an issue earlier this year when I was charged a pro Rata I wasn't informed of... You are dealing with peoples money the least you can do is make sure they are advised of every cent you take from them
SS
Sibongile S's update01 Jun 2020, 16:46
Reviewer Update
So you concluded is that I paid for it I must have been advised of it... And you will not assist me in verifying this is the case... According to you I should let it go.. Do you even know how I came to find out about this 100? I asked twice when I was downgrading to make how much I'll be paying and I was told 399. I had an issue earlier this year when I was charged a pro Rata I wasn't informed of... You are dealing with peoples money the least you can do is make sure they are advised of every cent you take from them