The worst service

I have had the worst experience with the DSTV internet services. I app**** for the router on the 15th June, it was delivered on 26th at 9pm and i was requested to have my ID and proof of residence for SIM card RICA purposes and I did that. It did not connect for 2 days I called to asked what was wrong, agent told me that the data is depleted, by who and when? I asked, no answer instead they told me they will escalate and call me back and they did not call. I call I again and now it’s been a week, they tell me the sim was not RICAd I ask why the courier needed my documents if they did not do it, they don’t know. I call I gain with no connection, this agent now tells me it was not connected and she has connected it and it should start working in 24 hours and that was Monday morning on the 4th of July, still nothing. I call today the 6th of July and they say the sim card is not RICAd and they will escalate the matter.

I hate the fact that I have to by data when I will be debited for a service I did not even use 🚮. You need to stop this nonsense of saying you are escalating matter when I’m fact you run away from solving customer queries. None of the managers were available to assist. The agent I spoke to told me that her superior is Sabastian and is very busy and can only assist when he is done and whatever he is busy with could take hours.