1 reviews | Active since Jul 2011
The worst service delivery in South Africa
<p>I was contacted by DSTV regarding their new promotion combining DSTV, MWEB & TELKOM LINE. they did everything promptly, but thats where the service stopped.</p> <p> </p> <p>I signed up for R1699, ADSL 10mb uncapped line 1500GB threshold, this is not what i am on they have me on a R999 package, whatever that entails??? I have throtteld internet as I have apparently reached my limit on an uncapped line which after numerous calls to MWEB i find out it's NOT!!!! 1500GB but a measly 300GB i had more on my previous package with MWEB before this fiasco (600GB) on a capped line, now why would I i downgrade from what I had as i know what I use that's why I was on the 600GB capped.</p> <p> </p> <p>I call DSTV on the 26th October 2016 to sot this out where i was told they would escalate and i'd get a call back. It is now 14h50 on the 31st October 2016 and still no call back, no help at all and when Icalled today I get told the exact same thing as on the 26th October 2016. DSTV do not care about teir costomers in any way whatsoever and on top of all this they haven't bothered to even pick up the phone.</p> <p> </p> <p>Come fetch your decoder, cancel everything and please never phone me again with your SO CALLED PROMOTIONS as they are NOT!!!! what you say they are, but something esle entirely.</p>
Dear Costa
We acknowledge receiving your enquiry. Feedback will be communicated as soon as possible.
Regards
MultiChoice Team
Dear Costa
We acknowledge receiving your enquiry. Feedback will be communicated as soon as possible.
Regards
MultiChoice Team
Dear Costa
Apologies for the delayed response.
We have referred your complaint to the relevant department for urgent assistance and to contact you directly with your concerns.
You may follow up by contacting them directly on *** [Mon–Fri: 08h00-17h00]
Regards
Elna
Dear Costa
Apologies for the delayed response.
We have referred your complaint to the relevant department for urgent assistance and to contact you directly with your concerns.
You may follow up by contacting them directly on *** [Mon–Fri: 08h00-17h00]
Regards
Elna
Well DSTV could not have done a worse job of helping, all they have done is made everything worse than before. I was told my account would be split back to MWEB and DSTV.
I was told my account would be R949 for the next 2 years, but they debit my account with R2549.76 and then bill me R4225.76, for December.
This is useless company have done nothing but aggravate me to the point of no return. Only justifying my 2015 decision to cancel my subscription. Well guess what after this totally disgusting display of service delivery. They can come collect their decoder and everything else of theirs and stick it where the sun don't shine
I am disgusted with your company and the processes in place that make everyone's life miserable
Well DSTV could not have done a worse job of helping, all they have done is made everything worse than before. I was told my account would be split back to MWEB and DSTV.
I was told my account would be R949 for the next 2 years, but they debit my account with R2549.76 and then bill me R4225.76, for December.
This is useless company have done nothing but aggravate me to the point of no return. Only justifying my 2015 decision to cancel my subscription. Well guess what after this totally disgusting display of service delivery. They can come collect their decoder and everything else of theirs and stick it where the sun don't shine
I am disgusted with your company and the processes in place that make everyone's life miserable