The worst service company in South Africa!

Good day DSTV

Trust you are doing well.

I have been a Customer with you for well over a decade now and absolutely hate dealing with you on any level. Hence I am most glad when things are going well and i do not have to interact with you whatsoever.

Alas, I am so frustrated I am turning to a digital platform to possibly get some help as your front line staff could not assist and makes things just worse.

Issue 01: Have had two separate calls from your very own call centre, dating back to April, offering me a renewal of my price lock contract, which expired in Feb 2020. I have requested a call back in Feb already but gave up. I have agreed to the price lock telephonically and yet to day have not been migrated. I am not sure if a Customer must beg to buy your products? I need to speak to a qualified agent, who is able to initiate your product for me - and I request a price adjustment going back to March 2020. I also require a copy of both calls and a full report as to why this was not actioned.

Secondly. I have a Premier package with you and have two decoders - both linked to my account with the Xtra view / Explora package. My one decoder stopped working and gave an error code (this after 2.5 years of working fine). I was on the phone for over 45 minutes with an Agent trying to resolve the error code , which was then done. 1.5 months later, I learned the way the code was fixed was by the Agent signing me up for another premier package, i.e. two premier packages at double the price... I phoned in again and got the charges reversed, although not both months' charges. 3 Calls to your call centre later and this is where I am today: 1. No refund processed to me, although I was told last week the refund is with the 2nd approver 2. My second decoder is still not working 3. My DSTV App does no longer allow for live tv streaming

My requirement: 1. Be put in contact with a s****ed technical assistant who knows how to resolve my second decoder's error code - which is not on my side as it worked perfectly well before and when you decided to take short cuts by fixing the error 2. A full breakdown of costs since March 2020 stipulating the refund amount in FULL 3. A full report, signed off by your internal audit and ***** department as to why a second premier product was loaded to my account

If this desk cannot resolve above two issues, please put me in touch with a Senior Manager who can.

Please let me know what you need to access my details.

Regards Daniel