1 reviews | Active since Feb 2012
The worst service and unhelpfull company EVER!!!!!
A few months ago my Dstv debit order didn't go through. So at the end of that month they desucted it twice. Not sure what happend. So this month again it didn't go through. So they phoned me and told me they were going to disconnect my services. I told them that they can deduct it twice again like they had the previouse time and the lady who phoned me said fine they will deduct it twice. This happend on the 8th of June. So tonight, on the 10th of June, I get home and no DSTV. They suspendend my service AFTER I MADE ARRANGEMENTS!!!! I phone the call center and they tell me that they do not make payment arrangements and that they will have to listen to the call on the 8th to find out what is happening. Now I'm in a bad mood, wasting my aitime money on these VERY unhelpfull people. So the second person I spoke to said they will phone me back, but when she phones me back that they cannot get hold of the conversation. She now has to send an email to WHOEVER made the call or department on the 8th, to phone me back. THIS IS TOTALLY UNACCEPTABLE AND THE WORST SERVICE I HAVE EVER EXPERIENCED!!! What kind of company cannot communicate between departments? I am finished with DSTV!!!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and billing on your account was explained and you advised on the way forward.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and billing on your account was explained and you advised on the way forward.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert