"THE WORST POSSIBLE CUSTOMER SERVICE EVER"

Since the beginning of April 2018, my account has been in a mess. I called in as I made payment and had to send proof of payment but required an email address. Every week - religiously - my service was disconnected. And by this time I had emailed the POP to more than one person direct to their email addresses. And each week I had to go through the whole procedure of having to explain the same thing over and over, only to be told "the money is not reflecting or it takes longer if an EFT is done from another financial institution, to the finance department did not update the account because the money does not reflect yet - ironically this into week3 of April. This raised my frustration levels to ski high to the point that I became rude, not mentioning my phone bill that was running up. Each time I call I leave messages for someone in a supervisory or managerial position to call me - and no-one calls back. Oh and that is besides the fact that I get sent emails and sms' to inform me that I still owe Multichoice R759.00. I am seriously convinced that the company pays their staff to watch TV the whole day. And to date - still no joy from Multichoice Cape Town. Your company doesnt know the first thing about customer service because if they did, you would not have so many premium customers.