1 reviews | Active since Feb 2017

04 Feb 2017, 12:53

The worst ******** i have encountered ever

<p>We app**** for the price lock in september 2016 after struggling for 4 months of constantly calling ( again me and my wifee not Dstv doing their job) and i having to loose it in all aspects was it sorted out then came the trouble of getting the delivry done another week of phone calls all of which from our side all charges on our account it was finally delivered and installed the day before christmas . Now we are having trouble again with dstv with our account they want to debit R2136 for our account after they said january of 2017 R1038.32 would be debited and after that the monthly installment of R949 plus the adition of R70 ( total R1019) after that every month for thr remainder of the 24 month pricelock contract . Their excuse is that the account is not registered as a debit order acount yet in january they debited R85 and this month of februay R70 from our bank account (doesnt add up how they can debit those amounts but not the amounts brought forward as i was informed of ) they drop the calls when you are talking to them have a boat load of excusses but no selutions and keep you waiting anything from 5 to 45 min all of which costs further money on the phone bill . I refuse to have anything further to do with such pathetic service and feel they mad the choice multipil times not to debit the amounts as descussed</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Feb 2017, 13:21
Official

Dear Jacques Wessels

We have forwarded your query to our PriceLock team they will contact directly with your concerns on Monday.

Regards

Elna