Hellopeter
Share Your Experience
NM
Ntombikhona M

1 reviews | Active since Mar 2020

09 Mar 2022, 16:38

THE WORST DECISION OF MY LIFE!!!

I received received the internet router which was delivered on the 2nd of this month (March). The package (DSTV subscription plus DSTV data) is R499. I gave the consultant my bank account details as he had explained that I'd be paying via debit order. The first debit order was supposed to go through on the 3rd, but it didn't. I called multichoice to enquire and was told that the debit order would start on the 3rd of April. My internet account got disconnected on the 8th and I called again to enquire and was told that I'd have to pay a pro-rata of R83, 70 in order to reconnect. I asked for the link so to pay via EFT but wasn't given one. I asked that the money be deducted from my account but again couldn't get help. I eventually searched for the payment link on the DSTV whatsapp number and to my surprise it shows that I'm supposed to pay over R800!!! I need someone competent enough to sort this out!!!

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Mar 2022, 20:07
Official
Hi  Ntombikhona Mdiniso,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 
NM
Ntombikhona M's update12 Mar 2022, 10:40
Reviewer Update
A lady by the name of Londiwe called me yesterday (11/03) and told me I needed to pay R153 to have the internet reconnected. I paid R155 but still no internet!! Today (12/03) I woke up to find a message that the DSTV services were also disconnected and I need to pay R388 to get reconnected. This is a surprise to me because I paid R431 on the 6th/03 for the DSTV. I called the call center and was told to send proof of payment. I did and called again to give them the reference number but I could not get help. So all in all the I paid for the internet but wasn't connected and paid for DSTV but still wasn't connected. I FEEL LIKE I'M BEING ****MED!!!!!