The worst customers service and general sales and support policies of any company!!!

Multichoice wins hands down as having the absolute worst customer service and general policies regarding forced upgrades(no consent) and making it nearly impossible to downgrade or cancel anything. They are very similar to the worst features of used car sales and their customer service reps appear to be largely inept, with shockingly low competency levels. For example, my wife phoned on last night and gave them the last 4 of her phone number, which are -4853. When the rep repeated the numbers, they came back as -7218. My wife politely asked to speak to a supervisor and was put on hold and eventually cut off. This is not a once off- we run a B&B and must unfortunately depend on Multichoice. My wife has literally spent many hundreds of hours on the phone with them- probably the equivalent of 10 hours in a 1st world country or less. The average rep IQ can't be more than about 80. I won't venture further down that path, however.