The worst customer service ever.

About 2 months ago multichoice kept phoning me to upgrade. I continuously said I am happy with my current decoder, then suddenly the problems with my decoder started. First it stalled when wanting to watch some programs on Catchup then last week it got stuck on channel 144. I phoned them several times but nothing could be done to fix the problem. I then went and ordered a new installation which was scheduled for 28 March 10h00. And guess what, they never showed. After calling them 5 times they rescheduled for next week. I do not want it next week I wanted it today. We had an appointment, I had to take time off from work, which is now lost, money wasted. They just do not care.