The worst customer service

I called the customer service yesterday the 8th May 2021 at 18:30 to find out about the ******** amounts charged on an enquiry I did on the What's app service. I spoke to an agent whose name I do not remember. As we spoke, I ended up challenging him to clarify the R279 AMOUNT I'm required to pay for my suspended service as it doesn't make sense. He started giving me attitude. Kept quiet while I asked him questions(that costs me my airtime, he must pay it). Gave explanations that did not make sense. Became very angry and impatient when I stopped him to asked again what he meant, which is well within my right to do so as a customer. Kept quiet on me for the second time.

I used my money to call. Why does he think I had to beg him to give me proper customer service? Why did you hire him then? He keeps quiet on me during a call? To top it all, he muted my call?Is that the kind of training they were given? I later sent a tweet to @Dstv where I was told that the correct amount I have to pay is R262.95 an amount Mr impatient could not properly explain to me. What is really going in this customer service?? You need to Beef it up. We are not here to play comics with disrespectful people with poor customer service, on our own phones, with our own airtime for services we are paying for. It is totally unacceptable. This is business.