THE WORST CUSTOMER EXPERIENCE AT MULTICHOICE HEAD OFFICES IN RANDBURG

<p>KARABO NCWAIBA IS A VERY RUDE MANAGER WHO GAVE ME THE WORST CUSTOMER EXPERIENCE AT MULTICHOICE IN RANDBURG TODAY, NOT WILLING TO LISTEN TO MY PROBLEM SO SHE COULD RESOLVE IT, AND KEPT ON SAYING I CAN TELL WHOEVER ABOUT MY PROBLEM AND SHE COULDNT CARELESS. I PREVIOUSLY HAD THREE DSTV DECODERS AND EARLY THIS YEAR I WAS AT MULTICHOICE AND I CHANGED THE OWNERSHIP OF THE ONE DECODER AND I WAS THEN LEFT WITH TWO, AND TODAY WHEN I WANTED TO CHANGE THE OWNESHIP OF THE OTHER ONE SO THAT I COULD BE LEFT WITH JUST THE ONE BECAUSE I NO LONGER HAVE THE NEED FOR THE OTHER ONE, I WAS TOLD IN VERY RUDE AND UNAPOLOGETIC FASHION THAT I COULD NOT DO THE CHANGE OF OWNERSHIP BECAUSE I HAVE INSURANCE ON IT, OF WHICH I DIDNT EVEN KNOW ABOUT IT. LAST I CHECKED I CALLED A LONG TIME AGO AND CANCELLED MY INSURANCE WITH THEM. MY PROBLEM IS HOW WAS IT POSSIBLE FOR ME TO HAVE BEEN ASSISTED WITH DOING A CHANGE OF OWNERSHIP EARLY THIS YEAR AND NOW ALL OF A SUDDEN WHEN I WANNA DO IT AGAIN AND REMAIN WITH JUST THE ONE DECODER THEY CANT ASSIST ME????? IF THEY FOLLOW THE SAME RULES AND REGULATIONS WHY WAS I NOT TOLD EARLY THIS YEAR WHEN I CHANGED THE ONE DECODER THAT ITS NOT POSSIBLE FOR THEM TO DO IT FOR ME. SHE EVEN SAID THE LADY WHO ASSISTED ME EARLY THIS YEAR WAS *********** AND DIDNT KNOW THE RULES AND SHE WOULD REPERMUND HER, AND PERHAPS ME AND HER HAD SOME SORT OF AGREEMENT OR I BRIBED HER, HENCE SHELL EVEN LISTEN TO CALLS I COULD HAVE POSSIBLY MADE BEFORE I CAME INTO THE BRANCH, AND ALSO LOOK AT CAMERA FOOTAGE. ITS BEYOND ME HOW SUCH A BIG COMPANY LIKE MULTICHOICE CAN HAVE SUCH *********** PEOPLE IN HIGH POSITIONS. THE WAY SHE WAS SO RUDE EVEN TOLD ME TO CALL HER BRANCH MANAGER : THANDI MOTLOE ********** AND SHE ALSO WOULDNT ASSIST ME, ALONG WITH HER GENERAL MANAGER : NATASHA ABED. I TRIED CALLING THEM AND NIETHER OF THEM PICKED UP. IM VERY VERY DISSAPOINT WITH MULTICHOICE AND THE LEVEL OF SERVICE THEY GIVE TO CUSTOMER BECAUSE IT IS COMPLETLEY UNACCEPTABLE!!!!!!!!! I HOPE I CAN GET SOMEONE COMPETENT ENOUGH TO ASSIST ME ASAP. MY NAME IS AYANDA NIGEL SIBANDA</p>