The worst and most ********** experience

If i could, id rate it a negative score... Its now 2 years later and i still have no dstv and a useless pvr decoder and dish. Early 2018 my account was apparently changed ownership with no documentation, no trace or anything regarding this change, ive been in and out of police stations for affidavits and in amd out of the dstv offices and told there would be a fraid case open... To this day im still waiting for a call... How does a company change ownership without the paying customers consent? If they claim there was consent, where are the documents i should have signed?