THE WORST

I'm having trouble reaching the cancellations department because my account shows two insurance policies. The consultants I've spoken to haven't been helpful, and it's really frustrating. When I called to inquire about my high installment for this month, I was informed that there are two payments for insurance. When I asked how to cancel one of them, the lady told me to call ***. However, when I called that number, another lady answered and told me to contact the cancellations department. I explained that I was already calling the number I was given, but she just gave me the same number again. I asked to speak to the manager, but she left me waiting for more than 20 minutes. DSTV has the worst customer service, and the staff doesn't know how to deal with customers. I want a manager to call me or I am letting my lawyers deal with it.