The worse services ever

I have been having quite a challenging experience with Dstv and their services as we speak its been almost 2 weeks and I cannot use my catchup services and I have been calling and calling still no change they have been troubleshooting but still nothing yet I pay for my services and everything I want to watch will expire and I'm sure I won't find the episodes as well I have had it and maybe it's best I cancel my service and just use showmax as this is just the worse one can deal with I spoke to simthandile and he promi will get a call in 20 min but hey no one called me and I have been told I will get a call from the tech department no one called. I am not gonna waste my time and money going to multichoice office I am paying for my services and incurance so if they don't come sort this out I want my contract canceled and I will not be paying for anything since Multichoice did not keep they end of the deal which is to provide service to me that I pay for.