The worse service ever

Ive been incontact with Multichoice for almost 2 months now and no one is willing to assist. Ive been speaking to the call centre agents and different supervisors and i have a reached a staged whereby i need someone from the CEO office.

I need someone please to come and fetch their Price lock decoder. I Have never experienced a bad service like that since i was born. I regret the day i chose to upgrade my service.