The worse customer service ever from online agents

I am a paying customer who is paying my account every month on time or before the time, I paid my December payment before my due date on the 24th of December, and my dstv was disconnect on the 1st of January, my account was only due for payment on the 27th December, I contacted their customers support via the online agent and was told that I needed to send proof of my bank payment of which I submitted to them via the chat, only to be told that I need to wait 24hrs for my services to be reconnected, it's past the 24hr mark already and my services is still disconnected, I am disgusted as to how the online agents are treating loyal and paying customers, as I requested to speak to someone higher than the agent and also to be told that she escalated. My matter to the finance department and that is where my chat needed to end as she cannot escalate my issue any further, the agent just made me more frustrated at the end of the day. My contact number is ***.