1 reviews | Active since Aug 2011
The upfront annual payment for 11 months with 1 month free is a lie
<p>Dear Sir /Madam</p> <p>In January 2016 I called your customer services and requested to be an annual payer thus paying upfront for the full years service. You consultant informed me of the amout to pay which i did however now that we are in December every week since 30 November my services have been cut off. I have spen over R400 in telephone bills caling your call centre to have my services reconnected. Each consultant I speak to informs me that they are refering my case to a supervisor for escalation. I logged this query via email and was told that as you moved systems the system incorrectly converted annual payers to monthly payers and that you have now resolved this however it is not resolved. I am still having issues and my services are still bein cut off. Why do you offer this benefit when it is a lie. Why can your supervisors not resolve this matter. It is obviously that you care solely for the upfront money yet cant deliver the services. I even requested that the call logs be pulled for my Janaury conversation and was told it will e done however I have recieved no feedback in the last 13 days however my services were cut over 5 times already. </p>
Dear Aruna
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear Aruna
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear Dina
I find it absolutely amazing that you inform your customers that all calls are recorded however conveniently misplace a recording when it is your fault. Your consultant informed me of the value to pay. Why would I voluantarily pay such an odd amount? I made this payment while on the phone with him. The fact that you now cant find the recording to prove this is absultely shocking! Further, I tried calling you back however you did not answer. If my account was short paid why did you not inform me of this when I made the annual payment. Where there no credits on my account? You dont even send us a statement of account for us to verify. Further, why is this until 27th December. Should not be until 27 January?
Dear Dina
I find it absolutely amazing that you inform your customers that all calls are recorded however conveniently misplace a recording when it is your fault. Your consultant informed me of the value to pay. Why would I voluantarily pay such an odd amount? I made this payment while on the phone with him. The fact that you now cant find the recording to prove this is absultely shocking! Further, I tried calling you back however you did not answer. If my account was short paid why did you not inform me of this when I made the annual payment. Where there no credits on my account? You dont even send us a statement of account for us to verify. Further, why is this until 27th December. Should not be until 27 January?