AE
Awele E

1 reviews | Active since Jun 2017

09 Jun 2017, 10:58

The Ultimate DSTV ****

<p>I really wish there's an alternative to Dstv in Nigeria. The service is a mess. I'm a premium subscriber with extra view. For the past two months, I have either received compact Chanels only on the primary decoder and premium on the secondary or premium on the primary and E16 error on the secondary, or just compact on both. It's early crazy. I've called Dstv 24 times throughout this period to no avail. The staff keep telling me they have done their best or they will escalate with a feedback to the technical team. I've missed my one and only guilty pleasure- the tennis clay court tournaments. And lost 16,900 Naira every month plus all my phone credit on calls to rectify this. Yet nothing. I have asked them if their application will show a record of their mistakes and extend my subscription if and when they finally rectify it. The answer is of course NO. It's funny how their applications are effecient when they want to disconnect you and not when they default. </p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Jun 2017, 11:42
Official

Dear Awele EBEKWUMONYE

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv : Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Jun 2017, 13:37
Official

Dear Awele EBEKWUMONYE

Thank you for bringing your query to our attention.

We have referred the matter to DStv Africa to assist further with the complaint.

Should you have any further questions, we are here to assist.

Kind regards

Lebogang

Best regards,

AE
Awele E's update09 Jun 2017, 15:07
Reviewer Update

This is the usual reply I've got from you guys every other day for two months. It's like talking to pre-programmed robots. Same automatic answers...' We acknowledge recieving your complain. Then ' We would do a reset'. Followed by 'We would escalate to next level with a feedback'. Nobody seems to answer any of my questions directly. I hope we can soon see the day where there's an alternative to taking the **** from DSTV.

DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Jun 2017, 15:50
Official

Dear Awele EBEKWUMONYE

We would really like to assist you however, we have access to DStv SA accounts only hence we have referred your query to the relevant team that works with DStv Nigeria accounts.

Alternatively, kindly contact *** for urgent assistance.

Kind regards

Lebogang

Best regards,