The time I was ****med into paying double in one month plus a reconnection fee.

On 18 February i received a text confirming my monthly debit order to collected on 21 February. On 19 February, i received a text confirming that my service was suspended and i had to pay the debit amount including a reconnection fee. I called the contact centre (on 19 February) - who could not confirm the reason for the above. I was promised a manager call back that did not happen. I paid manually to reconnect my service and called your contact centre to reconnect and enquire on the manager call back - i was advised that my query would be escalated within 2 working days. Guess what? Nothing! On 21 February, you had the audacity to debit my account (even though i paid and advised your contact centre). I subsequently called your contact centre to complain and was promised that the escalated query would be resolved within 2 working days and would be contacted. Guess What? Nothing Still. Is the reason that you do not have a competitor, the reason that the level of service is so atrocious?