1 reviews | Active since Apr 2012
the supersport App absolutely sucks!
Hi,<br> <br> i have been a multichoice customer for over three years and in the last two years i started travelling a lot with work and the only reason i have a premium membership is because i love my sports and i always want to watch it when im on the go or catch the highlights, i normally do this via the supersport app on my smartphone..<br> <br> but i never get to watch a complete match live without buffer and technical issues. even the highlights have issues, when i later try to watch the highlights the video would just stop a few seconds in. i have called you guys about this and you blame MTN for this yet i am able to stream 1080HP videos on youtube with MTN with absolutely no buffer.<br> <br> yesterday this app had an update and it's even worse than ever before. what's the point of paying R600/PM when you can't match the service? and your attempts to fix your problems has been pathetic.<br> <br> get your **** together multichoice/Supersport!!
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
We have escalated your concerns to the relevant department for urgent investigation.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
We have escalated your concerns to the relevant department for urgent investigation.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your support, and that of all our customers, is important to us.
Regards
Rupert
