The service suck big time

Most agents at multichoice don't know how to do their job give them proper training most of them suck. Thumbs up to katlego Walters. I've been struggling since Thursday with these agents wish I can remember their names. But the 1st agent send they must come to replace a cable. The 2nd one didn't even know what i was talking about. The 3rd Mr Walters helped and solve some of the issues the 4th got my dstv to **** and the 5th said it the signal is poor something to do with my satellite or cables. Only 3 channels was playing I had an error E48-32 on the other channels at 1st Mr Walters also said it was the cables but them he instructed me to do few things, most of the channels came back but a few channels was missing he told me it will come back after half an hour coz he send a command after half an hour I checked the other channels was back but also with an E48-32. I then spoke to another agents whereby I told them I want to speak to Mr Walters this lady said she don't know him then she instructed me to do install again and now I'm stuck at installing showing poor signal. The lady that I spoke to this morning said it's the signal. What I don't understand I'm the primary but the secondary is playing just few channels missing. How does that work. I'm paying but only 1 tried to really help me so that means the others don't know their job. But I'm done with multichoice will sort out the problem just for this month seeing that I paid but I'm done this is not the 1st time that I'm struggling with agents. They suck big time