1 reviews | Active since May 2016

07 May 2016, 16:44

The service is shocking

<p>To whom it May concern,&nbsp;</p> <p>This is the second time I am writing in complaint about multichoice. I have had endless issues with dstv. After several attempts to get my explorer to work using 3 different installers and costing R5000, dstv eventually sent out technicians who "solved" the problem. Two weeks later the problem is back, the explorer reboots by itself, loses reception and freezes. In addition my extra view PVR is also now not working. I am a premium customer who pays a year in advance and cannot for the life of me understand why multichoice cannot solve my problem?? Should I keep their installers in business by calling them out every few weeks? Is this the **** dstv is running? I am really fedup of dstv but frankly with the monopoly in this country I am left with no choice but to tolerate this. Dstv I implore you to treat your customers fairly! This is disgraceful for a company your size!</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 May 2016, 06:58
Official

Dear Mrs C Munilall 

Thank you for taking the time to contact us. Please be advised that the agent Ernest’ asked to forward your invoices you have received from the Installers to investigate and to us to allow us to escalate your complain to our internal technicians for assistance. We’ve escalated your complain, however please forward your invoices to allow us to further assist with your Explora decoder technical issues and to resolve your complain. 

Should you require any further assistance in the near future, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance. 

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards 

Nesta

 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 May 2016, 06:59
Official

Dear Mrs C Munilall 

Thank you for taking the time to contact us. Please be advised that the agent Ernest’ asked to forward your invoices you have received from the Installers to investigate and to us to allow us to escalate your complain to our internal technicians for assistance. We’ve escalated your complain, however please forward your invoices to allow us to further assist with your Explora decoder technical issues and to resolve your complain. 

Should you require any further assistance in the near future, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance. 

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com 

Regards 

Nesta

 

Best regards,