1 reviews | Active since Mar 2009
The saga continues...
As per my previous complaint you have not taken adequate action to resolve the matter of billing me for a service I have not received ... I would like you to zero my balance and refrain from attempting to debit my account.<br> <br> As mentioned I was open to discuss this matter should you have any evidence or proof that this account was reactivated with my authorisation. <br> <br> Instead you have proceeded to avoid me on all forms of social media and simply adapt the debit amount from R1400.00 to R700. This is unacceptable. This account was cancelled and therefore should it have been reactivated by anyone on your side as far as I am concerned the ownus lies with said person.<br> <br> I am putting this on record that I have done my utmost best to resolve this matter and am now in the process of moving my bank account's due to your continued harassment .<br> <br> Absolutely terrible service as usual!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that the billing on your account has been adjusted and is reflecting a zero balance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that the billing on your account has been adjusted and is reflecting a zero balance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,