The R50 reconnection fee *****

<p>How is it possible for Multichoice to charge the R50 for reconnection fee when the whole system is totaly automated???</p> <p>These guys are making huge money out of their customers backs.</p> <p>They are heavilly promoting the Direct debit solution although as can be seen in the countless Hellopeter feedbacks their finance department/system has huge issues. Which they are not even fixing in time.</p> <p>If one decides to go through the way of paying without a direct debit, like myself,</p> <p>The great technology company (DSTV)....! does not even have a properly working alert system in order to notify the customers on the amount they owe. (of course the R50 penalty is working perfectly)</p> <p>TELKOM has a working alert system!!! Multichoice doesnt.....</p> <p>Last month I was alerted that my monthly fee is due AFTER my service was disconnected......</p> <p>This month they did not provide an alert at all.....</p> <p>Of course both times the penalty R100, in total, worked flawlesly</p> <p>And the cherry on top, If one tries to check what the total amount mentioned in the website/mobile app refers to...... THERE IS NO EXPLANATION, Nothing at all</p> <p>These guys are charging you whatever they want and provide absolutely no invoice.</p> <p>I called their call center to inquire and the lady was trying to convince me that the proper way is first to pay and then have access to current month's invoice!!! So I am not even able to cross check the amount unless I call their call center. Thats TOTALLY RIDICULOUS.</p>