1 reviews | Active since May 2021
The poor service
The service is very bad I have been calling almost a week using my airtime no one is helping, I spoke with different consultant promising to resolve my issue but non of them who come right instead all they say their manager will call. We paying the dstv with someone name then last month we have changed, it come on my name I was paying dstv access and I didn't chenge to anything so after the switch happened. My TV was off and I call them to switch on as I was already payed the dstv so when they switched on they open all the channels on my TV I only realised after a week that all channels are playing then only them I called them. They said they gonna fixed it. But this month when I go to pay they said I must pay 550 of which I don't have and that wasnot the agreement and it is not my fault to put on my TV all the channels.
In the form of changing of ownership, we called to explain that what was ticked in the form was mistake we even advertise the consultant that 115 was already paid before the changing of ownership
That is why the consultant was able to put on dstv.
But the question is how can you guys put on dstv all the channels without receiving the payment. That I don't understand. Coz I according to my understanding you pay your dish only after it becomes active.
I paid my access 115 you put all the channels. I'm saying again it was not my fault for to put on all the channels. As it was communicated the mistake that was made and that was rectify within a week by your consultant.
In the form of changing of ownership, we called to explain that what was ticked in the form was mistake we even advertise the consultant that 115 was already paid before the changing of ownership
That is why the consultant was able to put on dstv.
But the question is how can you guys put on dstv all the channels without receiving the payment. That I don't understand. Coz I according to my understanding you pay your dish only after it becomes active.
I paid my access 115 you put all the channels. I'm saying again it was not my fault for to put on all the channels. As it was communicated the mistake that was made and that was rectify within a week by your consultant.
Thanks
Thanks