The poor managing decisions of Multichoice.

I had an error on my TV screen on Saturday the 29th of March and I decided to call Multichoice for assistance. i spoke to a guy named Themba. He tried to assist me by all means. Now my problem is that while I was doing everything that he requested I do to get rid of the error, I informed Themba that I am running out of airtime and requested that he call me back, he tells me that "sorry, I am unable to make outgoing calls". First of all, it is a call center. What call center on earth doesn't allow their consultants to make outgoing calls? Especially one as big as Multichoice. I was very disappointed in this as I expected more from Multichoice and I just didn't appreciate it. This is poor service and you guys need to change your policies before you start losing clients.