The one hand doesn't know what the other is doing

I have been trying for eight months to resolve a issue that I have. No one from MultiChoice reads emails nor listens when you speak. Including so called team leaders!

My account was clear closed as of 1 October 2018, yet MultiChoice wants me to pay for October 2018 even though they sent me an email on the 2 October 2018 confirming account closure and the 13 October 2018 the outstanding balance which I paid.

My name is now list with the credit bureaus unfairly and no one at MultiChoice can rectify the matter. Very frustrating!