The most terrible, disgusting customer service from DSTV

I have experienced the most terrible, disgusting customer service from DSTV I have paid R350.00 on the 4th November 2019. They reactivated my account only for few days and On Sunday 10 November 2019 they suspended my account again, when I called them 10 November 2019 @ 08:07 the Agent (Sive Sithole kept on putting me on hold I was on the call for an hour but she could not explain why my services were suspended because I have paid and she confirmed that she can see the payment made on the 04.11.2018 but insisted that I was still owing them. My line with DSTV is on a month to month basis, I have paid R350.00 as a Subscription fee for the month of November. She then put me on hold again when she came back she said I was owing them R285.00. and still she could not explain why I should pay R285.00 , I then requested for her manager Jonathan who was on Duty to call me back and explain coz Sive Sthole could not explain why my services are suspended even though I have paid my subscription for November I am on DSTV Family package for R265.00 . It has been 3 days I have not been contacted and my services are still suspended. I would really appreciate your assistance I have paid for services that are not rendered DSTV is playing games.. Their service is pathetic and they do not care about Customers . Your Assistance would be highly appreciated

Kind Regards Precious M