MB
Mzamo B

1 reviews | Active since Nov 2013

06 May 2024, 13:37

The most pathetic service provider

If you call their Call Centre, you'd be wasting your time and money on top of wasting your money on their products & packages.

The worst service provider with the worst Customer Service experience. I paid my package which included my internet on 2nd of May but I have not had my Data since the 4th of May now I can't work from home. The first person I spoke to when I reported the issue gave a now apparently false story that they've been experiencing issues with crediting the data and should be resolved within 3 hrs from my call of 4 May. It is now 2 days later and 4 phone calls since this morning including being placed on long hold time, taking 30 minutes to speak to a manager and the one call I last spoke to a live person on the 2nd minute only to be placed on hold for 20 minutes until I dropped the call.

Navarsheni Soobramoney - Assistant Manager promised to have someone call me back within an hour when we ended our chat at 08:58 am. It's now almost 5 hours later and no one has contacted me and my initial issue persist.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 May 2024, 13:39
Official
Hi Mzamo,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team