1 reviews | Active since Nov 2013
The most pathetic service provider
If you call their Call Centre, you'd be wasting your time and money on top of wasting your money on their products & packages.
The worst service provider with the worst Customer Service experience. I paid my package which included my internet on 2nd of May but I have not had my Data since the 4th of May now I can't work from home. The first person I spoke to when I reported the issue gave a now apparently false story that they've been experiencing issues with crediting the data and should be resolved within 3 hrs from my call of 4 May. It is now 2 days later and 4 phone calls since this morning including being placed on long hold time, taking 30 minutes to speak to a manager and the one call I last spoke to a live person on the 2nd minute only to be placed on hold for 20 minutes until I dropped the call.
Navarsheni Soobramoney - Assistant Manager promised to have someone call me back within an hour when we ended our chat at 08:58 am. It's now almost 5 hours later and no one has contacted me and my initial issue persist.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
