The most pathetic customer service and system

After suspending my DSTV service in early August due to selling my house, I was incorrectly billed in September. I was then billed again on the 17th of Sept, (not even a magtape run date) and thereafter again in October, and now again in November. Imagine my disgust after having to spend time with Multichoice contact centre every time, wasting literally hours, and then having to contact the bank to reverse payments as the staff either can't do it, can't transfer you to accounts (even though they send requests to them to execute) or you are told that it will take 3 weeks to process. In this day and age, people vote with their feet. Only management will know how many disgruntled customers they have and what they are doing to rectify their concerns. But being inconvenienced like this for four straight months is simply not acceptable. You will never see my business again, and I will make it my personal mission to ensure my friends and colleagues do not suffer the same pathetic service from Multichoice.