The most inefficient and disgraceful Company to deal with in the World

I recently changed from one Bank to another. I attempted to notify MultiChoice about this six weeks before the changes to my Direct Debit were due to become effective. Six weeks was clearly not enough and I don’t believe the Company will ever get their act together.

I’m already envisaging what will happen to my account when my instructions, which have been totally ignored, will prevent the payment from being processed. This prospect is enough to fill me with untenable desperation and futility, even at this early stage.

The people I have dealt with have the will to help, but the execution is simply non-existent and there is absolutely NO follow through.

I have made 19x telephone calls to various people in the so-called Customer Service Call Centre and on each occasion I asked to speak to someone who dealt specifically with Direct Debits. The call was eventually answered after waiting for up to 20x minutes and sometimes even longer.

Within minutes, the person transferred me to lsomeone else and the process started all over again. Each call lasted an average of 35x minutes. I obtained this information from the data information displayed on my cell phone. I have literally wasted days of my life and have suffered more than a lifetime of intense aggravation and desperation.

I have written 14x emails using various email address associated with Payments at MultiChoice. This too has been a frustrating, tedious and pointless ordeal. The email address initially used is: *** and the person I have communicated with a lot of the time is Nonhlanhla Khoza. There is nothing whatsoever “Fresh” about this hopeless service.

I was eventually given another email address from a person named Amanda, supposedly in the department associated specifically with the processing and amending of Debit orders: *** - well, what can I say … just another waste of time as all the email was returned to me. It is nothing short of a disgrace that a Company of this size be allowed to exist. Perhaps they have so many subscribers they really could not care less wether they respond to Customer Enquiries or not. This has been an extremely aggravating exhausting ordeal and the epitome of precisely what Companies should not do with your Customers.

Shame on you MultiChoice and DSTV.

Concentrate on providing your employees with adequate training so as to enable them to attend to your lifeblood, your Customers. Goodness knows you have the means to do this, but it is blatantly apparent that you have chosen to completely ignore the problem

My entire experience of your “attempted” Customer Service scores a big, fat ZERO.