The most appalling service by an International Brand

If it were up to me Multichoice does not even deserve a single star. Never have I had headaches dealing with Customer Service such as this one especially the last 4 months now. The latest episode, I request to update my banking details a couple of days and that went smoothly however trouble started when I expressed my interest to their DStv internet subscription. I get a call from Sales lady and she does everything, mind throughout the call she keeps telling me that their systems are slow and eventually after 34 min on the and not finishing what we started she tells me that out everything she had to do my service has been disconnected and requested me to call their CS. I call their CS and Asemahle assists me to reconnect (1) she confirms that my services has been reconnected back to what it was and confirm what I am supposed to have. To my surprise power comes back on, I notice that only one decoder is working and the other NOT. (2) I tried to get assistance via the Whatsapp service because now it is already hours, that went on for about 45 minutes and still my was not resolved. (3) This morning at 07h25 I call their *** CS number and I get an IVR that keeps on telling me that I called outside CS operational hours which starts from 07h00. (4) I call again at 08h10 to receive Sinesipho and explain everything to her only to tell me that everything to be reconnected is waiting for payment. I ask for a manager only to be placed on from 08h16 to 08h29 when I dropped after realizing that I was placed back in the queue. (5) I then spoke to Ludwe and multiple times requested him to have me speaking to a manager only after 4th request he has me speaking to an SME - Percy. (6) I give me Percy my complaint about my previous call as a complaint and ask to register as a formal complaint, no acknowledgement nor did he provide me with a log number and turnaround time to my complaint. (6) During the call he states that he is looking at my account until the call drops, this time obviously now because of airtime. As a Senior Agent, no decency to call me back.

Six issues in a matter of less than 18hrs, how is that possible for an international company of Multichoice's magnitude. Yet if you don't pay they're quick to disconnect yet their service is ridiculously pathetic. Total lack of professionalism!