GD
GAVIN D
1 reviews | Active since Mar 2015
08 Mar 2015, 11:46
THE MAGIC IS LONG GONE...DSTV AND MULTICHOICE
I AM TIRED OF THIS CONTINUOUS PROBLEM WITH DSTV AND MULTICHOICE. <br> THEY KEEP SUSPENDING MY ACCOUNT SAYING I'M IN ARREARS. NOW THEY SAY WE MUST PAY A RE-CONNECTION FEE OF R255,00. IT IS NOT MY FAULT DSTV CUT US OFF. <br> THIS IT NOW THE 6 OR 7TH TIME THIS HAS HAPPENED, AND EVERY TIME I'VE PROVIDED PROOF OF PAYMENT AND A WEEK LATER RELIGIOUSLY THE CUT US OFF. THIS IS NOW RIDICULOUS. I FED UP WITH THERE LACK OF COMMUNICATION WITH US.
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DStv (MultiChoice)'s replyOfficial
08 Mar 2015, 14:28Hello GavinDrake,
According to our records you have been assisted by one of our consultants and your query has been escalated to the relevant department for investigation.
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
According to our records you have been assisted by one of our consultants and your query has been escalated to the relevant department for investigation.
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
DStv (MultiChoice)'s reply08 Mar 2015, 14:28
Official
Hello GavinDrake,
According to our records you have been assisted by one of our consultants and your query has been escalated to the relevant department for investigation.
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
According to our records you have been assisted by one of our consultants and your query has been escalated to the relevant department for investigation.
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert