The KING of pathetic client service. ANSWER YOUR FREAKING MESSAGES!!!!

My elderly mother has been paying her Dstv Select prescription without fail for ever. Now Dstv decided that ***** those we have contracts with, we will no longer honour our contract. If you want the same channels you will have to pay double!! We tried numerous times to contact them - by tel, sms and email. No response!!!!!! All we want to do is upgrade (under duress) so my mother can continue to watch TV. Yesterday I managed to speak to a consultant who promised to contact my mother. He did - by leaving a message for her to use their sms sercice. Only problem, they don't respond to any sms. Multichoice: you don't do us any favours, we pay for a service - albeit a pathetic service. We don't owe you anything, you owe us. The least you can do is have a human answer your telephone!!!! Or pretend at least pretend to be interested in your clients.