The Gordian Knot....Simple request of cancellation of contract too complex for execution

<p>I cancelled my contract in March 2016 (around the 23-26th of March). I paid the full monthly instalment on DSTV: (see below)<br />FNB Gold Cheque Account<br />29 Mar 2016<br />687.00<br />DSTV<br />Successful</p> <p>I phoned afterwards & confirmed that my account was closed/cancelled.<br />In October (17th) - 7 MONTHS LATER, I received an sms that I was handed over to ITC. Yesterday, 1-December I received another sms demanding payment.</p> <p>I now have a bad credit rating due to DSTV's incompetence to execute a simple request of cancelling my contract.<br />With every single phone call, I asked the consultant numerous times to confirm that my contract was cancelled. Every time the consultant confirmed that it was done.</p> <p>What am I to do now? I refuse to pay the outstanding amount. I phoned & cancelled this contract & confirmed afterwards that it was indeed done.</p>