Hellopeter
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HP
Helen P

1 reviews | Active since Jan 2018

05 Jan 2018, 11:53

The E48 Saga

For close on a month now we have been struggling to get my gran's DSTV up and running again. I contacted the DSTV assistants on Facebook and followed the prompts. I requested that they reset the system from their side. Instead of doing this, they sent me further prompts. We have had a technician out and the cables and decoder seem to be in good order. Now I am expected to take the decoder to the nearest DSTV store - I simply do not have the time nor the money to do this.

I find this whole process frustrating. This is not the first time that this has happened either. Why is it that I am left doing the work and paying (and paying and paying) for a service that I am not getting? Cancelling our subscription. I'd rather buy my gran DVDS. WAY cheaper and A LOT less frustration.

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Jan 2018, 12:07
Official

Dear Helen

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Jan 2018, 16:01
Official

Good day Helen

Thank you for sending us your query.

I fully understand your concern regarding the persistent error message.

Please be aware that if the technical issue cannot be resolved over the phone. You will be referred to the nearest DStv service centre or agency. We have the technical team in place who'll assist, they’ll inspect the device and give the relevant feedback.

If there's no fault with the decoder after the inspection, you will be required to contact an accredited DStv installer to check the installation.

We strongly recommend that you have the device tested for technical assistance.

Thank you for taking the time to contact us.

Kind regards

Dinah

Best regards,

HP
Helen P's update05 Jan 2018, 17:44
Reviewer Update
Dear Dinah, Thank you so much for your quick response. We have had a technician here. I have requested that the system be reset from your side. Previously, when we had this same problem, it turned out that there was a glitch in the main system. After my grans signal was reset we received signal again. Please check my gran's account - ********** 0. We have also had it in the past that account information had been entered incorrectly which also led to a whole host of problems. Thank you for your assistance. Helen
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Jan 2018, 10:51
Official

Good day Helen

Your gran’s account number you provided is greyed out.

Please respond privately for further assistance.

Kind regards

Dinah

Best regards,