MM
Mordecai M
1 reviews | Active since Nov 2019
26 Aug 2021, 11:48
The DSTV ****
I began a very tedious journey THREE WEEKS AGO, to get three Xploras. They finally arrived weeks later, and now days later, I am awaiting installation, and no one seems to know what is happening there. My calls have been escalated about four times and each escalation takes 72 hours to review - whatever that means (none of mine have been reviewed).
So now I am stuck paying two separate dstv accounts in one household, because my Xploras are not installed. Somehow I fee l that this is intentional to milk the most out of this situation, as I was about to pay less. Whatever you do, DO NOT EXPECT ANY GOOD SERVICE FROM DStv, and DO NOT enter into any contract with them!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Aug 2021, 12:00Hi Mordecai,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Aug 2021, 12:00
Official
Hi Mordecai,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
MM
Mordecai M's updateReviewer Update
26 Aug 2021, 13:35I have communicated to you, on numerous occasions now, that I will not be accepting any communication from you as of tomorrow - as I will no longer be your client. If you do not send an installer today, please note that the contract that was due to commence soon, is null and void an am doing away with these Xploras that you guys dumped in my house to gather dust.
What a shameful way to treat a long time client, but I sure will recover some money ad dignity after selling these xploras to those who were going to buy from you - so that they get their own installers and don't rely on you...if I had it my way, I would burn them so no one experiences this again.
Please do something today, it doesn't take three weeks to install a decoder.
WIll I get compensated for my time?
What a shameful way to treat a long time client, but I sure will recover some money ad dignity after selling these xploras to those who were going to buy from you - so that they get their own installers and don't rely on you...if I had it my way, I would burn them so no one experiences this again.
Please do something today, it doesn't take three weeks to install a decoder.
WIll I get compensated for my time?
MM
Mordecai M's update26 Aug 2021, 13:35
Reviewer Update
I have communicated to you, on numerous occasions now, that I will not be accepting any communication from you as of tomorrow - as I will no longer be your client. If you do not send an installer today, please note that the contract that was due to commence soon, is null and void an am doing away with these Xploras that you guys dumped in my house to gather dust.
What a shameful way to treat a long time client, but I sure will recover some money ad dignity after selling these xploras to those who were going to buy from you - so that they get their own installers and don't rely on you...if I had it my way, I would burn them so no one experiences this again.
Please do something today, it doesn't take three weeks to install a decoder.
WIll I get compensated for my time?
What a shameful way to treat a long time client, but I sure will recover some money ad dignity after selling these xploras to those who were going to buy from you - so that they get their own installers and don't rely on you...if I had it my way, I would burn them so no one experiences this again.
Please do something today, it doesn't take three weeks to install a decoder.
WIll I get compensated for my time?