SF
Sharon F
1 reviews | Active since May 2014
04 Nov 2020, 16:34
The DSTV repeat *******
How's this for a ******* #DSTV ARE OUTRIGHT ROTTEN STINKING *******... not one other company have done this and I've changed 5 other dates....I'm livid.... Dear Sharon,
Thank you for contacting us.
Kindly be advised that the date of payment has been changed from the 1st to the 5th of every month. And the pro-rata amount will be R122.53.
Should you need any further assistance ,please feel free to contact us at anytime .
You may manage your account by downloading the Dstv now app by clicking on the following link :https://now.dstv.com/
Kind regards, Lemohang Skosana On Mon, 2 Nov at 7:13 PM , Sharon Fisher <***> wrote: Good day to you
Please can you change my debit order date to the 5th of the month.... Above is their response and the person I spoke to had the cheek to say all companies do that if you change the debit order date.... Absolute ******* I have changed 5 others and not one of them said I had to pay a penalty.... They are outrageous *******.. I call them the the repeaters as 90 %of their content is just repeating itself on the same day! It's sickening am so disappointed
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
04 Nov 2020, 16:45 Hi Sharon,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Nov 2020, 16:45
Official
Hi Sharon,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Nov 2020, 14:25Dear Sharon,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, please be assured you are not being billed extra. This is simply to realign your account according to the date you requested.
As advised, here is a breakdown of how it's being billed ;
1 - 4 Dec 2020 (R123.53)
R109.20 Premium
R13.33 Access fee
5 Dec 2020 - 4 Jan 2021 (R919.00)
R819.00 Premium
R100.00 Access fee
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, please be assured you are not being billed extra. This is simply to realign your account according to the date you requested.
As advised, here is a breakdown of how it's being billed ;
1 - 4 Dec 2020 (R123.53)
R109.20 Premium
R13.33 Access fee
5 Dec 2020 - 4 Jan 2021 (R919.00)
R819.00 Premium
R100.00 Access fee
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Nov 2020, 14:25
Official
Dear Sharon,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, please be assured you are not being billed extra. This is simply to realign your account according to the date you requested.
As advised, here is a breakdown of how it's being billed ;
1 - 4 Dec 2020 (R123.53)
R109.20 Premium
R13.33 Access fee
5 Dec 2020 - 4 Jan 2021 (R919.00)
R819.00 Premium
R100.00 Access fee
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, please be assured you are not being billed extra. This is simply to realign your account according to the date you requested.
As advised, here is a breakdown of how it's being billed ;
1 - 4 Dec 2020 (R123.53)
R109.20 Premium
R13.33 Access fee
5 Dec 2020 - 4 Jan 2021 (R919.00)
R819.00 Premium
R100.00 Access fee
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
SF
Sharon F's updateReviewer Update
10 Nov 2020, 17:24Still hate using DSTV AND WILL BE FINDING AN ALTERNATIVE ASAP WHEN I FIND A SUITABLE REPLACEMENT AND THEY ARE STILL ADAMANT THEY ARE CHARGING ME FOR 4 EXTRA DAYS... YOU ARE PATHETIC
SF
Sharon F's update10 Nov 2020, 17:24
Reviewer Update
Still hate using DSTV AND WILL BE FINDING AN ALTERNATIVE ASAP WHEN I FIND A SUITABLE REPLACEMENT AND THEY ARE STILL ADAMANT THEY ARE CHARGING ME FOR 4 EXTRA DAYS... YOU ARE PATHETIC