The DSTV boat is sinking #Netflix #SteveHofmyer

How bad is DSTV's call centers? I struggled for a week trying to sort my DSTV Now app out that did not have all the channels . Phoned 15 times. With call number 15 I spoke to a guy that told me I need to go into the app and request help on live chat. Within 3 minutes the problem was sorted. So out of the 15 people I spoke to, only 1 was qualified and had the knowledge to resolve my issue. Then today my DSTV switched off. Apparently I am over due. I checked my bank statement and the debit order went off as per usual. Phoned DSTV. The lady confirm my account is up to date, but her system did not allow her to re-connect me. Then she changed her story and told me I must send a proof of payment?? DSTV want me to send them a proof of payment of a debit order that they collected?? I then ask to speak to her team leader and the issue was sorted. What is going on at DSTV? Seems like Steve Hofmeyr and Netflix is ****ing you slowly.