The disappointment continues

I upgraded my service and made a payment through a link sent on DSTV WhatsApp service by credit card on the 6th of February and would you believe the payment is still not allocated. After several attempts from then till now a ‘manager,’ ********** asked for proof of payment to sort out and guess what???? Today is the 12th of March. One month one week later and the payment still has t been found. Please allocate my payment or refund me. The service just gets worse and worse by the day.