Hellopeter
Share Your Experience
SM
Stefano M

1 reviews | Active since Mar 2009

03 Aug 2018, 09:24

The demise of DSTV

My 86 year old father in law has DSTV Easyview. For the last 20 years he and many other users have the channel 430 Rai attached to their profile. DSTV randomly disconnect this. It has happened before. The difference now is the help desk has become shockingly bad. If you don't ask a generic easy question they are not interested. No-one can tell me why if you are not in arrears a channel can just be removed. For the last 3 weeks everyone has escalated the problem but there is no escalation going on there. This is my last resort to get reply before I smilingly disconnect him and me and move to Netflix. Its easier and cheaper.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Aug 2018, 13:23
Official

Dear Stefano,

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

SM
Stefano M's update05 Aug 2018, 17:26
Reviewer Update
Im sure you understand my frustration with a pathetic excuse for a what they think is a monopoly company. No explanation as to why a service that he always had for 20 years was suddenly removed. I know its not part of the bouquet. I never claimed that. Must a pensioner pay 900 rand for 1 channel that in other countries is free and that he always had till 3 weeks ago? Noone actually bothered to read the actual question. It is easier to brush you off than to take the time to deal with a customer. A generic answer to a specific question.
SM
Stefano M's update05 Aug 2018, 17:28
Reviewer Update
If you couldn't read their answer as they say it is private they wrote.,, channel 430 Rai is only available on dstv premium. Thats all.