The customer is never right at DSTV

Your latest app update is, to put it bluntly, ****ty. I see people all over Facebook and Twitter complaining about exactly the same issue and you try to deflect the focus by asking them to delete and reinstall the app, clear their cache etc, then you ask for their personal information, to buy even more time. Clearly the issue is the app and not the user device. Very very badly managed DSTV.