The cost of requesting upgrade!!!!

On Sunday 27 October 2019 I requested an upgrade from compact plus to Premium package, little that I know I'm calling for a DISASTER!!! This is how it unfolded: #My upgrade was successful done & was told I will be billed my compact plus including an additional fee for Premium on the 28 October 2019 (debit order date); #To my surprise I realized I was billed ONLY the compact plus subscription on the 28th. #My DISASTER started on Thursday 31 October 2019 when my service was disconnected. Out of frustration I called the call center & was told I'm owing the premium fee PLUS reconnection fee for that matter!!! Really? How can it be possible that I owe this amount while I am a debit order customer & WORSE was told incorrect information initially. Anyway, I was told to pay the amount manually at a nearest store to connect the service again. The amount was paid in full at a store & was reconnected again HOWEVER my PVR services have been suspended. I'm really tired of this bad service as I have wasted time & money calling...