1 reviews | Active since Jan 2014
The Chosen One
Just how long will the harassment continue, today I received the message threatening to disconnect me if I don't pay R204,35, for what? It seems your *********** every time they open my account they see an imbecile.<br> Enquiry Reference Number:<br> ***<br> <br> Dear Thabo<br> <br> Thank you for your email.<br> <br> We apologise for the incorrect information provided as per below email. Please accept our (sincerest) apologies in this regard.<br> <br> Our records indicate that your walka services and insurance are inactive and no billing has been done on your account for mobile services.<br> <br> We confirm that we have captured the journal to reverse the reconnection fee that was billed incorrectly on your account, however still pending. As soon as the journal is approved your account balance will update.<br> <br> Should you require more assistance regarding your enquiry, we always pride ourselves in providing best service, it will be of great pleasure to assist further.<br> <br> Kind regards<br> Keabetswe Mokwena <br> <br> <br> <br> Rate our Service:<br> [rate our service button]Enquiry Reference Number:<br> ***<br> <br> Dear DStv Customer.<br> <br> Thank you for your e-mail and it is a great pleasure assisting you.<br> <br> It is with regret that we learn of the frustration an
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants that explained the billing on your account and adjusted it accordingly.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants that explained the billing on your account and adjusted it accordingly.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert