The biggest losers, DSTV!!!!!!

I called the dstv call centre to temporarily disconnect my service because we were moving. A month after I called and was told they cannot connect my service because I cancelled price lock. My price lock ended October 2018. I cannot get a new package and was told to buy a new explora for a new account. I ****ING fed up with hours and hours of holding on to damn *********** ****s.