The Arrogant will fall

Hard to fathom out how a R60 Billion company believe they will survive in the manner which customers get treated. The front desk agents are not assisting in the matter. In two weeks I have made seven calls to activate my holiday package. Each call takes an average of 15 minutes, either resulting in a dropped call or just left on hold. It is impossible to talk to a supervisor. It appears that Multichoice have done system upgrades that have failed in that holiday packages can not be activated from the agents side. So many stories about slow system and call back in 10 minutes, to we have escalated the matter to either their supervisor or technical departments and whatever lie they can think off. The Dstv app does not work and neither does the WatsUp service.